Command Center: Table Of Contents
I. Getting Started Table of Contents Quickride Customer Service Email & Phone number Quickride is in Canada How to Download Quickride in iOS devices? How to Download Quickride in Android devices About Quickride Top 5 Benefits of Quickride II. Command Center What is a Command Center?…
How to download Driver app in Android devices?
Quickride app is available to download for FREE on Google Play and this app is compatible with all of your devices. To download in Google Play: Just click on this link. The Quickride Driver icon will appear and just click on install. 3. Wait for the app to finish…
Command Center: Ride Distribution
Ride distribution is now simplified and automatic. Quickride developed an algorithm that is intuitive. The algorithm will ensure that the Driver's route gets planned out. And the rides get distributed with the greatest efficiency. Conditions on how the rides get assigned to the shuttle…
How to Cancel a Ride?
In case a ride was booked incorrectly it can be canceled. There are only 2 ways a ride can be canceled: through the Passenger app or the Command Center. Shuttle Drivers don't have the ability to cancel rides, they can only finish/complete a ride. On the Passenger App If the ride has been scheduled,…
Command Center: Reassigning Ride
Reassigning rides is an essential process for Shuttle Coordinators. Reassigning allows them to switch the rides between Drivers. Once the Driver logs in the app, any rides created in the Command Center will get assigned to a Driver. Service Advisors/BDC coordinator doesn't need to check which…
Command Center: Ride List and Ride List Filtering
To identify the queue, there are four states in that passenger cycles through. And in the Command Center app, users can filter the rides of their Shuttle Drivers. Filtering the ride by the different state would make viewing more simplified. Rides can be filtered under these categories:…
Command Center: Distance from the Dealership
Knowing the distance from the dealership will help Shuttle Coordinators to plan for the trips ahead. Usually, dealerships have set a distance limit of 5, 10 or even 15-mile radius to how far the shuttle service can go. Quickride has upgraded the Command Center to reflect how far the customer wants…
Command Center: Create Ride - Set by Passenger
Ride Set by Passenger is a ride request where we send a text message with a web link to the passenger app to customers. They will then use this link to request a ride and passengers get to decide on when they need a shuttle. 1. On the log-in page, enter your Station ID, Username and…
Ride Not Updating
The Command Center and Driver App work hand in hand in making sure that real-time updates are received. What will you do if that doesn't happen? Quickride quick tip: Check if the Driver is marking the ride complete. To mark complete, the Driver should be clicking the Done button. When the app asks…
Command Center: Ride Status
Understanding the ride status in the Command Center, when the ride has gets created it will get assigned to a Shuttle Driver in a few seconds. Once the Driver receives the information, he can then decide when to pick-up/drop off the customer. By default, when the ride gets assigned to a Driver,…