command-center-ride-distribution

Command Center: Ride Distribution

Ride distribution is now simplified and automatic. Quickride developed an algorithm that is intuitive. The algorithm will ensure that the Driver's route gets planned out. And the rides get distributed with the greatest efficiency. Conditions on how the rides get assigned to the shuttle...


how-to-cancel-a-ride

How to Cancel a Ride?

In case a ride was booked incorrectly it can be canceled. There are only 2 ways a ride can be canceled: through the Passenger app or the Command Center. Shuttle Drivers don't have the ability to cancel rides, they can only finish/complete a ride. On the Passenger App If the ride has been scheduled,...


Command Center: Reassigning Ride

Reassigning rides is an essential process for Shuttle Coordinators. Reassigning allows them to switch the rides between Drivers. Once the Driver logs in the app, any rides created in the Command Center will get assigned to a Driver. Service Advisors/BDC coordinator doesn't need to check which...


command-center-distance-from-dealership

Command Center: Distance from the Dealership

Knowing the distance from the dealership will help Shuttle Coordinators to plan for the trips ahead. Usually, dealerships have set a distance limit of 5, 10 or even 15-mile radius to how far the shuttle service can go. Quickride has upgraded the Command Center to reflect how far the customer wants...


command-center-create-ride-set-by-passenger

Command Center: Create Ride - Set by Passenger

Ride Set by Passenger is a ride request where we send a text message with a web link to the passenger app to customers. They will then use this link to request a ride and passengers get to decide on when they need a shuttle.   1. On the log-in page, enter your Station ID, Username and...


ride-not-updating

Ride Not Updating

The Command Center and Driver App work hand in hand in making sure that real-time updates are received. What will you do if that doesn't happen? Quickride quick tip: Check if the Driver is marking the ride complete. To mark complete, the Driver should be clicking the Done button. When the app asks...