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How a Centralized Shuttle Management System Can Help Your Bottom Line
How a Centralized Shuttle Management System Can Help Your Bottom Line Leveraging…
Owning the Customer Experience at Your Dealership
Owning the Customer Experience at Your Dealership Do you want to know the fastest way to…
How to Make Auto Repairs Simple for Your Customers to Understand
How to Make Auto Repairs Simple for Your Customers to Understand The best way to help…
Why Exclusively Using A Rideshare Service Is Not a Good Option for Your Dealership’s Brand Perception
Why Exclusively Using A Rideshare Service Is Not a Good Option for Your Dealership’s Brand…
The Longo Lexus and Quickride Partnership
“Having the ability to pick up vehicles and drop them off has been really paramount to keeping us…
How to Limit the Number of Passengers on a Shuttle
Dealerships are gradually bringing back their courtesy shuttles after pausing them earlier this…
In the age of Social Distancing, car dealers are bringing the Dealership to the Customer
When dealership showrooms and Service drives first began to experience temporary closures back in…
Affinitiv Partners with Quickride to Deliver a New Automated Concierge Product — Connect Transport
Chicago, IL | October 22, 2020 – Affinitiv, the leading provider of data-driven marketing and…
How to Use and Clean Your Shuttle in the Age of Social Distancing
For car dealerships, shuttles have long been an essential part of the business to satisfy…
Using Quickride Shuttles & Jobs to Create a Seamless and Contactless Vehicle Pick-Up and Delivery Experience
In this example, you’ll see how a dealership is using both the Quickride Shuttles and Jobs…
Quickride Presented with Fixed Operations Rising Star Award at 2020 AWA’s
The 13th annual AWA awards, hosted by Glenn Pasch at the 2020 NADA Conference, highlight the very…
5 Ways Quickride Can Improve Your Dealership’s Time Management
If you’ve ever felt like your dealership is chasing the clock but still not producing the right…
5 Quick Tips for Managing Customer Feedback
Most high-performing dealerships understand that receiving customer feedback is crucial to…
Command Center: Shuttles
We added a new feature in the Command Center that gives the dispatchers the ability to pre-assign…
Cracking the Driver Code: How Quickride Helped this Honda Shuttle Driver Improve His Ride Time and Customer Satisfaction
Implementing a new app for a business isn’t as easy as one might think. No matter how confident…
Driver App – Issue with Location
When using the Driver app, we need to ensure that WiFi is off at all times. The Driver app should…
Can a Better Shuttle Experience Improve CSI Scores? Here’s what we found
Customer Satisfaction Index (CSI) scores are simple. Dealerships give great customer service and…
Command Center: Users Logins
The Need for Individual User Logins Each person who needs to access the Command Center or the…
Driver App: Contacting Associate and Customers
Contacting people at the Dealership or the Customer has never been easy. Usually, Drivers will find…
How to Choose the Right App for Your Auto Dealership
Technology is evolving in auto dealerships. But with so many applications to choose from, it can…
Command Center: Station Settings
Station Settings will allow Service Directors/Managers to tailor fit the Command Center. Here you…
Command Center: Message Templates
The Passenger will get several SMS or alerts when a ride request gets created. The Passenger App…
Command Center: Ride Report
The Ride report will give you an overview of the ride details without downloading the report. In…
Command Center: Dashboard
The Command Center Dashboard will allow the users to access the Control Panel. The Control Panel…
Command Center: Reviews
We are excited to share with you the latest feature of the command center, the review section.…
Understanding Driver ETA
In Operations, everything needs to move like clockwork. We understand how important time is. Time…
How to Transform Your Dealership’s Customer Communication
Communication is key in running a successful business. But many dealerships are stuck using…
Washing the Car with Rainwater
Washing the car is one of the essential pamperings it needs to preserve its shine and luster.…
What are the Critical Car Warning Lights
Among the things that we need to be cautious of would be the car's dashboard lights. The warning…
Ways To Save Money On Auto Repairs
Car repairs can be costly. Here are some tips that can help save a few dollars on those car…
Command Center: Driver States
The new Driver states are part of the update in the system to further improve shuttle efficiency.…
Command Center: Understanding How ETA Works
Understanding how ETA works is crucial in improving customer satisfaction. We understand how…
Command Center: Schedule a Ride Back or Ride Out
When a ride gets scheduled, more often than not, these same people will be requesting a ride back.…
5 Consumer Loyalty Trends Auto Dealerships Should Know
Consumers aren’t easy to win over, and customer retention has never been more crucial to sustaining…
New Passenger App
We make every effort to enhance, upgrade and improve our services. We made updates in the…
Here’s Why Toyota of Pasadena prefers to use Quickride over Lyft
After making the switch from rideshare services to Quickride, Toyota of Pasadena quickly…
Tips That Will Help You Get Old Stickers Off Of Your Car Without Damage
Car stickers are fun and can sometimes reflect your personality or mood. But then, those feelings…
5 Micro-Moments in Consumer’s Buying Cycle That Are Key to The Sale
Technology has changed the way people buy. These days, you can use your mobile phone to search for…
Understanding Car Leaks
There are different car fluid leaks that a car owner can encounter. Some are harmless and requires…
Everything You Need To Know About Car Noises And What They Mean
It is normal sometimes to hear car noises, experience a bit of shaking or even hear odd sounds…
How to Choose the Perfect Vehicle Repair Shop for Your Car
As much as DIY is so popular these days, at one point the car still needs repair in a shop or…
3 Easy Steps to Replace a Flat Tire
Changing a flat tire seems like a very simple task. It always looks so simple until you actually…
Keep Your Car Cool During the Summer: 5 Tips to Beat the Heat
Scorching heat is the signal that summer has officially started. Summer means spontaneous trips to…
Five Car Saving Tips That Help You Keep Your Car Interior Clean
Often, people are more obsessed with cleaning the car’s exterior. The moment a car gets dirty,…
Basic Tips for Preserving your Car’s Paint
As they always say, the first impression lasts. Impressions are essential when it comes to…
Increase Sales with Social Media
With the rise of the digital age, technology has taken over every household. Purchasing decision…
How to Keep Customers Engaged in a Car Repair Industry
It is every company’s goal to increase revenue yearly. To do that, a company has to have growth.…
How to get Customer Referrals?
Business thrives in a constant stream of customers. Customers can be acquired through different…
Why Should You Invest in Shuttle Service?
One of the most profitable businesses in the economy right now is in the manufacturing sector which…
Impact of Automated Driving System
Innovation has gone a long way toward improving people’s lives. It has brought about inventions or…
Tips in Building Successful Relationships in Car Dealer
Car dealerships, like regular companies, composed of different departments all working together.…
What Services Do Customers Expect from their Dealers?
Customer Service has been the cornerstone of businesses for which it thrives upon. The success or…
Improve Customer Loyalty by Leveraging Shuttle Services
Shuttle service is being offered as a complimentary service to customers who have a scheduled…
The Benefits of Using the Quickride Passenger App
It’s here, phase 2 of Quickride is up and running. This new upgrade is jam-packed with new features…
Command Center: Table Of Contents
I. Getting Started Table of Contents Quickride Customer Service Email & Phone number Quickride…
Customer Service Email & Phone number
If you have any questions or feedback, you can reach us via the following channels: Our…
Quickride is in Canada
We are growing and not just across the US but in Canada too! For those who are interested to find…
How to download Driver app in Android devices?
Quickride app is available to download for FREE on Google Play and this app is…
Top 5 Benefits of Quickride
Most of the Service Department who offers shuttle service would have the old method of requesting a…
Command Center: Ride Distribution
Ride distribution is now simplified and automatic. Quickride developed an algorithm that is…
How to Cancel a Ride?
In case a ride was booked incorrectly it can be canceled. There are only 2 ways a ride can be…
Command Center: Reassigning Ride
Reassigning rides is an essential process for Shuttle Coordinators. Reassigning allows them to…
Command Center: Ride List and Ride List Filtering
To identify the queue, there are four states in that passenger cycles through. And in the Command…
Command Center: Distance from the Dealership
Knowing the distance from the dealership will help Shuttle Coordinators to plan for the trips…
Command Center: Create Ride – Set by Passenger
Ride Set by Passenger is a ride request where we send a text message with a web link to the…
Ride Not Updating
The Command Center and Driver App work hand in hand in making sure that real-time updates are…
Command Center: Create Ride – Future or Scheduled Rides
Creating Future or Scheduled rides is easy in the Command Center. Future or Scheduled rides are…
New Command Center: Create Ride Form
The Command Center can let you access important passenger information. To track shuttle location,…
Command Center: Ride Status
Understanding the ride status in the Command Center, when the ride has gets created it will get…
Command Center: Logging out Shuttle Drivers
Only ones with access to the Command Center can log out a Shuttle Driver. This is to prevent…
Command Center: Driver Report
The Driver Report is the Car Dealers now has a way to know how their drivers have performed. With…
Command Center: Download Report
Downloading a report in the Command Center is easy for Managers and Service Advisors. They can…
Command Center: Help Icon
Quickride has interactive Help icon to assist customers whether you need to reach us by chat or…
New Command Center: How to Login
We have recently launched the new command center log-in page. The latest updates were implemented…
Command Center: Map View
These are the various icons that can be seen in the Command Center: a. Center button - this…
Command Center: Map Controls
The map view enables both Dealer and Driver see current and scheduled trips real time. Here are the…
Command Center: Overview
The Command Center is a shuttle management system that can help log and track the shuttle ride…
What is a Command Center?
The Command Center is an application that is designed to improve Car Dealer's ability to…
Driver App: Four-Step Process in Completing Rides
When completing passenger rides, we have created a four-step process that the drivers need to…
Deleting Rides
We know how busy dealerships can get. And sometimes,…
Shuttle Selection
To ensure that drivers are assigned, the Driver app is color coded for easy identification. The…
Understanding the Shuttle Visibility
Shuttle visibility is essential in making sure that shuttles get tracked.…
Driver App: On-Boarding Passengers
A dealership may get many ride request in a day from various passengers. The best way to manage…
Driver App: Navigation System
We at Quickride are working to make our navigation systems much better and safer. The efficiency of…
How to Complete a Pick-up and Drop off
When completing rides, drivers need to ensure that the correct steps get done in order. Drivers…
Understanding the Driver App
This article will provide information on how to use the Driver app. Important reminders before…
What is a Driver App?
The Driver app is a mobile application that drivers use to manage their passengers. The app is…
How to Use Passenger App?
Using the Passenger App link in requesting for a shuttle is easier for customers. With the…
Passenger App: How to Set Correct Location
To set correct location in passenger app is very easy. Simplification is our goal to make sure that…
Passenger App: Unable to Locate Correct Address
The Passenger app is designed to automatically locate the passenger's current location and it also…
Passenger App: Unable to Get Accurate Location
Is your map not giving you the right location? When you use the passenger app link, it comes off as…
Passenger App – Time Request
The best thing about the passenger app is that customers are able to summon a shuttle when they…
Passenger App: SMS or Text Alerts
We send text reminders to customers when: When you select them as your destination (pressing the…
5 Advantages of Quickride App
Businesses also have to find a way to keep itself in tune with what the customers or passengers’…
What is a Passenger Quickride App?
The Passenger app is one of the ways Service Advisors can empower customers. With this app, the…
Credit Card Payments for Quickride
Quickride accepts credit card payments, please call our customer service number. Our lines are open…
Check Payment Information for Quickride
To all customers, Quickride accepts checks as modes of payment. For check payments, it can be sent…
Troubleshooting Command Center: Blank Screen
If you visit a website frequently, your web browser stores elements of the web page in a cache so…
Troubleshooting Driver App
When a new version of an application is released most of the updates are done automatically without…
Troubleshooting: Command Center
We at Quickride are continually updating and enhancing our system to make sure that our application…
Troubleshooting Location Services – iPhone and iPad
When you search on Google, we use your location to help show the most relevant search results. For…
Troubleshooting: Command Center – Ride Grayed Out
There are times when a ride that was assigned to a Driver was suddenly grayed out in the Command…
Command Center: Shuttle Not Being Tracked
Quickride will continually update our applications to ensure that it's going to remain efficient,…
5 Common Android Issues Encountered by Driver App Users
When it comes to technology, nothing is perfect, such is the case for Android platforms. Issues…
6 Common iOS 11 Problems that Might Affect Driver App Users
Quickride Driver App is dependent on mobile phones to transmit real-time information on its…
Troubleshooting Location Services – Android
When you search on Google, we use your location to help show the most relevant search results. For…
Troubleshooting Location Services – Computer
Google automatically detects your computer’s location using its IP address, Location History (if…
Quickride Customer Service
Our lines are always open during Monday - Friday 9:00 am - 5:00 pm PST. Phone: 1 888-570-6807…
Forgot Password on Quickride
We know how Service Managers and Advisors can become pretty tied up in work and sometimes get…
Top 10 Most Common Vehicle Repairs
Changing the oil and oil filter, replacing wiper blades and air filters, and scheduled maintenance…
Warranty Reimbursement on Shuttle Service
One of the most missed opportunities for reimbursements is shuttle rides. Since most are doing the…
5 Basic Car Safety Feature
Driving takes a lot of skill and focus, as easy as it may sound, it's more complicated. You need to…
4 Safety Tips in Driving
Driver and passenger safety should be a top priority. As much as we would like to avoid accidents,…
5 Best Driver Tips to Provide Quality Service
Being the best in the field means that you have to ensure that you provide quality service and it…
7 Steps in Cleaning Car Engine
We are often more concern about the cleanliness of the exterior of the car, however, this is not…
Six-Point Vehicle Check During Winter Weather
Six-Point vehicle check will help improve the performance of your vehicle, especially during winter…
5 Things to Avoid When Driving Automatic
Driving an automatic vehicle makes us think that the controls are far simpler. However, being…
6 Tips to Improve Mobile Phone Connectivity
We’ve all been there, at one point, regardless of your mobile phone you still lose connectivity.…
6 Things to Do While Waiting for a Car Repair
There comes a point in your car’s life that it has to be in Service for a repair. Maybe the part of…
Wireless Dead Spot
We have relied on our mobile phones every day to help us with our personal and professional life.…
Quick Ride Best Practices
Safety First! Make sure your shuttles have fixed mounting for their wireless devices. Follow the…
3 Important Tips in Managing Rides
There are times when a Driver gets multiple ride requests. Here are some things to keep in mind:…
How Much Data Does Your Mobile Phone Use?
The use of cellular data is more of a necessity and it also has become part of our daily lives.…
3 Advantages of Having a Shuttle Service
Outstanding customer service has always been the determinant of a dealership’s success. Customers…
Quickride Best Practices
Every dealership is unique, there are days that there is less shuttle ride request and there are…
4 Ways Shuttle Service Automation Will Help Your Business
Business process automation (BPA) is a business strategy that is now being employed worldwide. By…
6 Things to Improve Dealership Performance
Key performance indicator (KPI) is a set of quantifiable measures that a company or industry uses…
The Importance of Appointment Scheduling in Service Operations
The Service Department’s method of organizing car repairs will impact the entire operation. A shop…
Interview with Greg White of Marvin K. Brown Auto Center
1. What was the problem you were having before you discovered Quickride? Prior to Quickride our…
Interview with Robert Atkison of Toyota of Santa Maria
What was the problem you were having before you discovered Quickride? Couldn’t find a Shuttle or…
Important: Quickride phase 2 will be upgrading on April 28th.
After more than 3 months of design and development, we are incredibly excited to announce Quickride…
Top 10 Safe Driving Tips and Practices
Technology has given us cars with more safety features. Some models have programs that help the…
5 Things To Do While Waiting For Your Shuttle Service
Whether it’s at the checkout line of the grocery or the doctor’s office, waiting is hardly ever…
Top 10 Ways to Improve Your Dealership Shuttle Service Experience
Improving your shuttle service experience can help your dealership win more customers and generate…
Apps are finding their way into the dealership business, starting with shuttle system overhaul
With revitalizations in the transportation industry seemingly more common than traditional…