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The Benefits of Using the Quickride Passenger App

It’s here, phase 2 of Quickride is up and running. This new upgrade is jam-packed with new...

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Command Center: Table Of Contents

I. Getting Started Table of Contents Quickride Customer Service Email & Phone number Quickride...

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Quickride Customer Service Email & Phone number

Here is our Customer Service contact information: Hours of operation: Monday - Friday 9:00 am - 5:00...

quickride-canada

Quickride is in Canada

We are growing and not just across the US but in Canada too! For those who are interested to find...

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How to Download Quickride in iOS devices?

This article provides information on the app requirements and how to download Quickride app on...

how-to-download-quickride-android-devices

How to Download Quickride in Android devices?

This article provides information on the app requirements and how to download Quickride in Google...

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Top 5 Benefits of Quickride

Most of the Service Department who offers shuttle service would have the old method of requesting a...

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Command Center: Ride Distribution

The Quickride shuttle algorithm is optimized for the quickest drop off/pickup time for the customer....

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How to Cancel a Ride?

In case a ride was booked incorrectly it can be canceled. There are only 2 ways a ride can be...

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Command Center: Selected Ride and Ride Reassigning

When a driver logs in the system, it can view all available and pre-scheduled trips and from there...

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Command Center: Ride List and Ride List Filtering

To easily identify the queue, there are 4 states in that passenger cycles through. And in the...

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Command Center: Distance from Dealership

Dealerships sometimes set a limit to how far the shuttle service can go, more often they set a 5, 10...

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Command Center: Create Ride – Set by Passenger

For Passenger Trip Request it is when we send a text message with a link to the passenger app, and...

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Command Center: Unable to Create Rides

When creating rides, it is important that the correct address is put into the system otherwise it...

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Ride Not Updating

The Command Center and Driver App work hand in hand in making sure that real-time updates are...

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Command Center: Create Ride – Future (Scheduled Rides)

Dealers have the ability to set a future trip request in Command Center on behalf of the...

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Command Center: Create Ride – Now

This article will help Dealers request for shuttle service for a passenger today These are the...

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Command Center: Ride Status

Once the ride has been created, it will be assigned to a Shuttle Driver in a few seconds. Once the...

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Command Center: Logging out Shuttle Drivers

The Service Advisors/Shuttle Dispatchers or who has access to the Command Center are the only ones...

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Command Center: Driver Report

Car Dealers now has a way to know how their drivers have performed. With the upgrade in the Command...

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Command Center: Download Report Flow

From the log-in page, Dealers will be able to see the Menu option for which it can select to...

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Command Center: Dropdown Menu

From the log-in page, Dealers will be able to see the Menu option for which it has the following...

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Command Center: Help Icon

Quickride has interactive Help icon to assist customers whether you need to reach us by chat or...

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Command Center: Login

Our Business Development Team will be providing the Station ID and Password for the Command Center...

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Command Center: Map View

These are the various icons that can be seen in Command Center: a. Center button - this icon will...

command-center-map-controls

Command Center: Map Controls

The map view enables both Dealer and Driver see current and scheduled trips real time. Here are the...

command-center-overview

Command Center: Overview

The Command Center has several features and functions that will enable car dealers to manage their...

what-is-a-command-center

What is a Command Center?

The Command Center is an application that is designed to improve Car Dealer's ability to efficiently...

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Driver App Navigation

Another great feature for the Driver app is the real-time GPS and Map navigation system that allows,...

deleting-rides

Deleting Rides

For many, they find that multiple requests cause confusion and would rather keep things organized....

shuttle-selection

Shuttle Selection

To ensure that drivers are assigned, the Driver app is color coded for easy identification. The...

understanding-the-shuttle-colors

Understanding the Shuttle Colors

The Quick Ride Colors Quick Ride has implemented six color variations to help identify/assign the...

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Driver App: On-Boarding Passengers

A dealership may get multiple ride request in a day from various passengers. The best way to manage...

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Driver App: Navigation System

We at Quickride are continually working to make our navigation systems much better and safer for our...

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How to Complete a Pick-up and Drop off

This article will help drivers complete ride requests: How to Complete a Drop Off Ride Request: Once...

how-to-use-the-driver-app

How to Use the Driver App?

This provides information on how to use the Driver app. Please note that when using the app that the...

what-is-a-driver-app

What is a Driver App?

The Driver app is a mobile application that needs to be downloaded in the Shuttle Driver's mobile...

how-to-use-passenger-app

How to Use Passenger App?

Dealers can easily send the link to the customer from the command center app. Once they enter...

passenger-app-how-to-set-correct-location-pickup-drop-off

Passenger App: How to Set Correct Location for Pickup & Drop off

There are 2 ways that you can locate your address in the passenger app: 1. By moving the pin around...

passenger-app-unable-to-locate-correct-address

Passenger App: Unable to Locate Correct Address

The Passenger app is designed to automatically locate the passenger's current location and it also...

passenger-app-unable-to-get-accurate-location

Passenger App: Unable to Get Accurate Location

Is your map not giving you the right location? When you use the passenger app link, it comes off as...

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Passenger App – Time Request

The best thing about the passenger app is that customers are able to summon a shuttle when they need...

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Passenger App: SMS or Text Alerts

We send text reminders to customers when: When you select them as your destination (pressing the GO...

advantages-quickride-passenger-app

5 Advantages of Quickride Passenger App

With the world constantly evolving and changing, businesses also have to find a way to keep itself...

what-is-passenger-quickride-app

What is a Passenger Quickride App?

The Passenger app or the weblink is what the passengers use to request to command for a shuttle when...

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Credit Card Payments for Quickride

Quickride accepts credit card payments, please call our customer service number. Our lines are open...

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Check Payment Information for Quickride

To all customers, Quickride accepts checks as modes of payment. For check payments, it can be sent...

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Troubleshooting Command Center: Blank Screen

If you visit a website frequently, your web browser stores elements of the web page in a cache so...

troubleshooting-driver-app

Troubleshooting Driver App

When a new version of an application is released most of the updates are done automatically without...

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Troubleshooting: Command Center

We at Quickride are continually updating and enhancing our system to make sure that our application...

troubleshooting-location-services-iphone-and-ipad

Troubleshooting Location Services – iPhone and iPad

When you search on Google, we use your location to help show the most relevant search results. For...

troubleshooting-command-center-ride-grayed-out

Troubleshooting: Command Center – Ride Grayed Out

There are times when a ride that was assigned to a Driver was suddenly grayed out in the Command...

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Command Center: Shuttle Not Being Tracked

Quickride will continually update our applications to ensure that it's going to remain efficient,...

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5 Common Android Issues Encountered by Driver App Users

When it comes to technology, nothing is perfect, such is the case for Android platforms. Issues with...

common-ios-11-problems-affect-driver-app-users

6 Common iOS 11 Problems that Might Affect Driver App Users

Quickride Driver App is dependent on mobile phones to transmit real-time information on its...

troubleshooting-location-services-android

Troubleshooting Location Services – Android

When you search on Google, we use your location to help show the most relevant search results. For...

troubleshooting-location-services-computer

Troubleshooting Location Services – Computer

Google automatically detects your computer’s location using its IP address, Location...

quickride-customer-service

Quickride Customer Service

Our lines are always open during Monday - Friday 9:00 am - 5:00 pm PST. Phone: 1 888-570-6807...

forgot-password-quickride

Forgot Password on Quickride

We know how Service Managers and Advisors can become pretty tied up in work and sometimes get...

top-10-most-common-vehicle-repairs

Top 10 Most Common Vehicle Repairs

Changing the oil and oil filter, replacing wiper blades and air filters, and scheduled maintenance...

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Warranty Reimbursement on Shuttle Service

One of the most missed opportunities for reimbursements is shuttle rides. Since most are doing the...

basic-car-safety-feature

5 Basic Car Safety Feature

Driving takes a lot of skill and focus, as easy as it may sound, it's more complicated. You need to...

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4 Safety Tips in Driving

Driver and passenger safety should be a top priority. As much as we would like to avoid accidents,...

best-driver-tips

5 Best Driver Tips to Provide Quality Service

Being the best in the field means that you have to ensure that you provide quality service and it...

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7 Steps in Cleaning Car Engine

We are often more concern about the cleanliness of the exterior of the car, however, this is not the...

vehicle-check-winter-weather

Six-Point Vehicle Check During Winter Weather

Six-Point vehicle check will help improve the performance of your vehicle, especially during winter...

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5 Things to Avoid When Driving Automatic

Driving an automatic vehicle makes us think that the controls are far simpler. However, being...

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6 Tips to Improve Mobile Phone Connectivity

We’ve all been there, at one point, regardless of your mobile phone you still lose connectivity....

things-to-do-while-waiting-car-repair

6 Things to Do While Waiting for a Car Repair

There comes a point in your car’s life that it has to be in Service for a repair. Maybe the part...

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Wireless Dead Spot

We have relied on our mobile phones every day to help us with our personal and professional life....

quick-ride-best-practices

Quick Ride Best Practices

Safety First! Make sure your shuttles have fixed mounting for their wireless devices. Follow the...

important-tips-managing-rides

3 Important Tips in Managing Rides

There are times when a Driver gets multiple ride requests.  Here are some things to keep in mind:...

how-much-data-does-your-mobile-phone-use

How Much Data Does Your Mobile Phone Use?

The use of cellular data is more of a necessity and it also has become part of our daily lives....

advantages-shuttle-service

3 Advantages of Having a Shuttle Service

Outstanding customer service has always been the determinant of a dealership’s success. Customers...

quickride-best-practices

Quickride Best Practices

Every dealership is unique, there are days that there is less shuttle ride request and there are...

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4 Ways Shuttle Service Automation Will Help Your Business

Business process automation (BPA) is a business strategy that is now being employed worldwide. By...

things-improve-dealership-performance

6 Things to Improve Dealership Performance

Key performance indicator (KPI) is a set of quantifiable measures that a company or industry uses to...

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The Importance of Appointment Scheduling in Service Operations

The Service Department’s method of organizing car repairs will impact the entire operation. A shop...

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Interview with Greg White of Marvin K. Brown Auto Center

1. What was the problem you were having before you discovered Quickride? Prior to Quickride our...

interview-robert-atkison-toyota-santa-maria

Interview with Robert Atkison of Toyota of Santa Maria

What was the problem you were having before you discovered Quickride? Couldn’t find a Shuttle or...

Quickride-Phase-2

Important: Quickride phase 2 will be upgrading on April 28th.

After more than 3 months of design and development, we are incredibly excited to announce Quickride...

top-10-safe-driving-tips-practices

Top 10 Safe Driving Tips and Practices

Technology has given us cars with more safety features. Some models have programs that help the...

things-to-do-waiting-shuttle-service

5 Things To Do While Waiting For Your Shuttle Service

Whether it’s at the checkout line of the grocery or the doctor’s office, waiting is hardly ever...

top-10-ways-improve-dealership-shuttle-service-experience

Top 10 Ways to Improve Your Dealership Shuttle Service Experience

Improving your shuttle service experience can help your dealership win more customers and generate...

Apps are finding their way into the dealership business, starting with shuttle system overhaul

With revitalizations in the transportation industry seemingly more common than traditional transport...