Owning the Customer Experience at Your Dealership
Owning the Customer Experience at Your Dealership Do you want to know the fastest way to kill customer experience at your dealership? Be nonchalant about the experience and provide no framework for how everyone – not just sales or marketing teams – is supposed to conduct themselves when…
How to Limit the Number of Passengers on a Shuttle
Dealerships are gradually bringing back their courtesy shuttles after pausing them earlier this year. To deal with the ongoing coronavirus pandemic, many are requiring masks for drivers and passengers, providing hand sanitizer, and disinfecting the shuttle regularly. Additionally, many dealerships…
In the age of Social Distancing, car dealers are bringing the Dealership to the Customer
When dealership showrooms and Service drives first began to experience temporary closures back in March of 2020 due to COVID-19, they had to quickly adapt to keep bringing in business and save their employees’ jobs. As we experienced back in 2008, those who adapted quickly have not only succeeded…
How to Use and Clean Your Shuttle in the Age of Social Distancing
For car dealerships, shuttles have long been an essential part of the business to satisfy customers’ needs. However, currently the coronavirus pandemic is reshaping how dealership customers are utilizing their time at a dealership. Many dealerships have decided to reduce shuttle usage to comply…
Command Center: Shuttles
We added a new feature in the Command Center that gives the dispatchers the ability to pre-assign rides while the form is getting filled up. In the create a ride form, you will now see a new dropdown labeled Shuttle. The Shuttle is a dropdown of all shuttles for the station. If the Driver is logged…
Command Center: Message of the Day
Communications is vital in any dealerships. And usually rounding everyone up is next to impossible in a busy dealership. That is why we have added a new feature in the Command Center. The Message of the Day gives Service Managers the ability to cascade information without the need to wait for…
Passenger App: Common Questions
The Passenger app is a web link that allows customers to book rides at their own convenience. We've compiled some of the common questions encountered in using the app. Common Questions about the Passenger app Q: What type of phone does the Passenger app need? A: The link is accessible in all…
Driver App - Issue with Location
When using the Driver app, we need to ensure that WiFi is off at all times. The Driver app should only be using cellular data. When both wifi and cellular data are on, the Driver will encounter an issue with the app not loading. The possible scenarios that the driver will encounter when WiFi is…
Command Center: Unable to Create rides
When you are unable to create a ride check that the correct address gets put in the system. Address accuracy is the key to success. When placing the address, the text will be in red font. As you type, Google will autocomplete the address and list in a drop-down option. You need to select one from…
Command Center: Create Ride - Now
In a busy dealership, most of the rides getting requested are for an immediate need. Meaning the ride needs to happen now. That is why when the ride gets created, in the command center the default option is now. To create a now ride follow these steps. 1. In Command Center, click on Create New Ride…