command-center-ride-distribution

Command Center: Ride Distribution

The Quickride shuttle algorithm is optimized for the quickest drop off/pickup time for the customer. So if you have several people to pick up or drop off and multiple shuttle vans, Quickride will group the passengers together into a shuttle based on the following conditions: When considering a RIDE...


how-to-cancel-a-ride

How to Cancel a Ride?

In case a ride was booked incorrectly it can be canceled. There are only 2 ways a ride can be canceled: through the Passenger app or the Command Center. Shuttle Drivers don't have the ability to cancel rides, they can only finish/complete a ride. On the Passenger App If the ride has been scheduled,...


command-center-selected-ride-ride-reassigning

Command Center: Selected Ride and Ride Reassigning

When a driver logs in the system, it can view all available and pre-scheduled trips and from there can already accept them. However, there are instances wherein a Driver may not be able to complete the trip, for example, due to engine trouble, Dealers can easily reassign them to another Driver. On...


command-center-ride-list-ride-list-filtering

Command Center: Ride List and Ride List Filtering

To easily identify the queue, there are 4 states in that passenger cycles through. And in the Command Center app, Dealers have the ability to filter the rides of their Driver/s. These are the different states: a. Waiting For Pickup - these are passengers waiting for a Driver. The passengers will...


command-center-distance-from-dealership

Command Center: Distance from Dealership

Dealerships sometimes set a limit to how far the shuttle service can go, more often they set a 5, 10 or even 15-mile radius from the dealership. Quickride has upgraded the Command Center to now reflect how far the customer wants to go from the dealership. Once the address is put in the Create a Ride...


command-center-create-ride-set-by-passenger

Command Center: Create Ride - Set by Passenger

For Passenger Trip Request it is when we send a text message with a link to the passenger app, and the passenger uses that to request a ride, This enables passengers to decide on when they need the service. They have to download the app through their mobile phones and send the request from there....


command-center-unable-to-create-rides

Command Center: Unable to Create Rides

When creating rides, it is important that the correct address is put into the system otherwise it will not let you move or create the request. Address accuracy is the key to success, that is why in order to ensure that the right one is put in, the system will try to autocomplete the address and list...


ride-not-updating

Ride Not Updating

The Command Center and Driver App work hand in hand in making sure that real-time updates are received. What will you do if that doesn't happen? Quickride quick tip: Check if the Driver is marking the ride complete. To mark complete, the Driver should be clicking the Done button. When the app asks...


command-center-create-ride-future-scheduled-rides

Command Center: Create Ride - Future (Scheduled Rides)

Dealers have the ability to set a future trip request in Command Center on behalf of the customers/passengers, These are the steps: 1. From your internet browser, type https://commandcenter.goquickride.com/login. On the log-in page, enter your Station ID and Pin#,  click LOGIN and you will...


command-center-create-ride-now

Command Center: Create Ride - Now

This article will help Dealers request for shuttle service for a passenger today These are the steps: 1. From your internet browser, type https://commandcenter.goquickride.com/login. On the log-in page, enter your Station ID and Pin#, click LOGIN and you will be directed to the Command Center page. ...