command-center-ride-distribution

Command Center: Ride Distribution

The Quickride's algorithm assigns rides based several factors. Quickride will group the ride into a shuttle based on the following conditions: When considering a RIDE to assign: First, it finds the shuttles that are currently within 2 miles of the pickup location. Second, it finds shuttles without...


how-to-cancel-a-ride

How to Cancel a Ride?

In case a ride was booked incorrectly it can be canceled. There are only 2 ways a ride can be canceled: through the Passenger app or the Command Center. Shuttle Drivers don't have the ability to cancel rides, they can only finish/complete a ride. On the Passenger App If the ride has been scheduled,...


command-center-selected-ride-ride-reassigning

Command Center: Selected Ride and Reassign Ride

When a driver logs in the system, the system will start assigning rides. But, there are instances wherein a Driver may not be able to make a ride request. For example, due to engine trouble, Dealers can reassign them to another Driver. On the example above, the trip got assigned to Driver...


command-center-distance-from-dealership

Command Center: Distance from Dealership

Dealerships sometimes set a distance limit of 5, 10 or even 15-mile radius to how far the shuttle service can go. Quickride has upgraded the Command Center to reflect how far the customer wants to go. Once the address typed in the Create a Ride form, distance gets shown before it gets submitted....