Command Center: Unable to Create rides
When you are unable to create a ride check that the correct address gets put in the system. Address accuracy is the key to success. When placing the address, the text will be in red font. As you type, Google will autocomplete the address and list in a drop-down option. You need to select one from...
Command Center: Create Ride - Now
In a busy dealership, most of the rides getting requested are for an immediate need. Meaning the ride needs to happen now. That is why when the ride gets created, in the command center the default option is now. To create a now ride follow these steps. 1. In Command Center, click on Create New...
Command Center: Users
The User tab will allow you to create logins for all the members of your dealership. It is essential to complete the information to ensure that Customers has a way to get in touch with your dealership. Updating the phone number for both the drivers and service advisors will enable the customer to...
Driver App: Contacting Associate and Customers
Contacting people at the Dealership or the Customer has never been easy. Usually, Drivers will find themselves playing phone tags. With Quickride we simplified the process of contacting a person whether Drivers need to speak with the one who created the ride or their Passenger. Its because the name...
Command Center: Station Settings
Station Settings will allow Service Directors/Managers to tailor fit the Command Center. Here you can: Set your hours of operations. Upload your Company logo - it is best of scale the logo size to 410px wide x 205px high for best results. Edit your Station address. Set the Drop-off Radius in...
Command Center: Message Templates
The Passenger will get several SMS or alerts when a ride request gets created. The Passenger App will ensure that they are aware of the shuttle's progress. Each of these messages can be customized to tailor fit your dealership. These are the instances that they will receive messages. When the...
Command Center: Ride Report
The Ride report will give you an overview of the ride details without downloading the report. In case you still need to, you need to, click download to do so. This report will give you an understanding from when the ride got created and until it got completed or canceled. The Ride report also...
Command Center: Dashboard
The Command Center Dashboard will allow the users to access the Control Panel. The Control Panel will allow the user to edit the settings for the Dealership. Command Center now has two tabs. The Ride Report where you see the map view and the Control Panel where you can edit the settings for...
Command Center: Reviews
We are excited to share with you the latest feature of the command center, the review section. When a ride gets completed, the passenger app will ask your customer to complete a short survey. This survey can either be for your Shuttle Driver, Service Advisor or the Dealership as a whole. Reviews...
Command Center: Driver States
The new Driver states are part of the update in the system to further improve shuttle efficiency. This update is to give a realistic estimate for when the dealership can expect the shuttle to return. There are three types of status that are visible in the Command Center. Passenger App is a...