Command Center: Driver States
The new Driver states that can be seen in the Command Center. We released an update to better understand where the Driver status. Here are updates that in the ETA 1. We are now using drive distance instead of straight line distance when creating a ride. The drive distance will give a realistic...
Command Center: Understanding How ETA Works
Understanding how ETA works is crucial in improving customer satisfaction. We understand how important knowing the ETA is and that is why we have improved how it is getting measured. The new measure is from straight line distance to driving distance; this will make sure that time posted on the app...
Command Center: Scheduling a Ride
When a ride gets scheduled, more often than not, these same people will be requesting a ride back. A ride back can either be going to the dealership or the passenger's house or office. Since the information is already stored or created in the earlier request, we added a new feature. The Schedule a...
New Passenger App
We just launched the new Passenger app because we make every effort to enhance, upgrade and improve our services as you may have noticed in the recent changes that we have implemented. Passenger app is no exception. These changes are crucial in understanding the way you run your business. Here's...
Command Center: Table Of Contents
I. Getting Started Table of Contents Quickride Customer Service Email & Phone number Quickride is in Canada How to Download Quickride in iOS devices? How to Download Quickride in Android devices About Quickride Top 5 Benefits of Quickride II. Command Center What is a Command Center?...
Command Center: Ride List and Ride List Filtering
To identify the queue, there are four states in that passenger cycles through. And in the Command Center app, users can filter the rides of their Shuttle Drivers. Filtering the ride by the different state would make viewing more simplified. These are five different states: Waiting For...
Command Center: Ride Status
Understanding the ride status in the Command Center, when the ride has gets created it will get assigned to a Shuttle Driver in a few seconds. Once the Driver receives the information, he can then decide when to pick-up/drop off the customer. By default, when the ride gets assigned to a Driver,...
Command Center: Logging out Shuttle Drivers
Only ones with access to the Command Center can log out a Shuttle Driver. This is to prevent Drivers logging out a fellow Driver. There are two ways that a Driver can log out of the app. First, by logging out of the Driver app. Two, by logging out the Driver from the Command Center. To log...
Command Center: Driver Report
The Driver Report is the Car Dealers now has a way to know how their drivers have performed. With the upgrade in the Command Center, Service Advisors and Shuttle Dispatchers are able to download the report at the end of the day. With the report, they are now able to: Know how many rides a Driver...
Command Center: Download Report
Downloading a report in the Command Center is easy for Managers and Service Advisors. They can get reports on daily, weekly and monthly shuttle performance. The ride reports give information on past rides. It provides information on the trips the Drivers made, passenger locations and a lot...