Command Center: Logging out Shuttle Drivers
Only ones with access to the Command Center can log out a Shuttle Driver. This is to prevent Drivers logging out a fellow Driver. There are two ways that a Driver can log out of the app. First, by logging out of the Driver app. Two, by logging out the Driver from the Command Center. To log…
Command Center: Driver Report
The Driver Report is the Car Dealers now has a way to know how their drivers have performed. With the upgrade in the Command Center, Service Advisors and Shuttle Dispatchers are able to download the report at the end of the day. With the report, they are now able to: Know how many rides a Driver…
Command Center: Download Report
Downloading a report in the Command Center is easy for Managers and Service Advisors. They can get reports on daily, weekly and monthly shuttle performance. The ride reports give information on past rides. It provides information on the trips the Drivers made, passenger locations and a lot…
Command Center: Tutorial and FAQ
From the Control Panel, you can access the Tutorial and FAQ. We have included our help section to assist users in using the software. The guide contains detailed instructions, recommendations, and best practices. We've also added driving and shuttle management tips. 1. Tutorials - this section…
Command Center: Help Icon
Quickride has interactive Help icon to assist customers whether you need to reach us by chat or email, this guide will help you do that. Once we receive a chat/email, one of the members of our Customer service team will respond to your inquiries. Please take note that we are on a Pacific Standard…
New Command Center: How to Login
We have recently launched the new command center log-in page. The latest updates were implemented to increase account security. Now, everyone in the service department will have a dedicated log-in. Please consult your Service Manager, BDC Manager or Shuttle Coordinator for your log-in credentials.…
Command Center: Overview
The Command Center is a shuttle management system that can help log and track the shuttle ride request for car dealerships and also give them the ability to track and monitor their shuttles. The platform has two parts. Shuttles Tab The Shuttles tab is where the ride requests get created,…
What is a Command Center?
The Command Center is an application that is designed to improve Car Dealer's ability to efficiently manage their shuttles by automating the way the requests are made. Standardizing the process of managing rides enables Service Advisors/Shuttle Dispatchers to: Know where the Drivers are……
Understanding the Shuttle Visibility
Shuttle visibility is essential in making sure that shuttles get tracked. When a Driver logs-in the app, it will ask them to choose a shuttle color. That color is what they will represent in the command center. When a ride gets assigned, that too will have the same color as…
How to Complete a Pick-up and Drop off
When completing rides, drivers need to ensure that the correct steps get done in order. Drivers also need to ensure that when these get executed, it's at the right time. How to Complete a Drop Off Ride Request: When doing Passenger drop off, remember to follow these steps on the passenger’s ride…