command-center-ride-distribution

Command Center: Ride Distribution

The Quickride's algorithm assigns rides based several factors. Quickride will group the ride into a shuttle based on the following conditions: When considering a RIDE to assign: First, it finds the shuttles that are currently within 2 miles of the pickup location. Second, it finds shuttles without...


how-to-cancel-a-ride

How to Cancel a Ride?

In case a ride was booked incorrectly it can be canceled. There are only 2 ways a ride can be canceled: through the Passenger app or the Command Center. Shuttle Drivers don't have the ability to cancel rides, they can only finish/complete a ride. On the Passenger App If the ride has been scheduled,...


command-center-selected-ride-ride-reassigning

Command Center: Selected Ride and Reassign Ride

When a driver logs in the system, the system will start assigning rides. But, there are instances wherein a Driver may not be able to make a ride request. For example, due to engine trouble, Dealers can reassign them to another Driver. On the example above, the trip got assigned to Driver...


command-center-distance-from-dealership

Command Center: Distance from Dealership

Dealerships sometimes set a distance limit of 5, 10 or even 15-mile radius to how far the shuttle service can go. Quickride has upgraded the Command Center to reflect how far the customer wants to go. Once the address typed in the Create a Ride form, distance gets shown before it gets submitted....


command-center-create-ride-set-by-passenger

Command Center: Create Ride - Set by Passenger

Passenger ride request is when we send a text message with a link to the passenger app. The passenger then uses that link to request a ride. This enables passengers to decide on when they need the service. They don't need to download the app through their mobile phones because this is a web link....


command-center-unable-to-create-rides

Command Center: Unable to Create a Ride

When you create a ride check that the correct address gets put in the system. Address accuracy is the key to success. When placing the address, the text will be in red font. As you type, Google will autocomplete the address and list in a drop-down option. Select one from the list.  If the...


command-center-create-ride-future-scheduled-rides

Command Center: Create Ride - Future or Scheduled Rides

Creating Future or Scheduled rides is easy in the Command Center. Future or Scheduled rides are a great way on scheduling your trips in advance. Planning trips in advance will help the dealership get the right resources for the job.   These are the steps:   1. In Command...


command-center-create-ride-now

New Command Center: How to Create a Ride

The Command Center can let you access important passenger information. To track shuttle location, passenger pick-up, and drop-off location and phone numbers. Having these information at hand enables the Manager to better understand shuttle use. After logging into the Quickride Command Center,...