how-to-use-passenger-app

How to Use Passenger App?

Dealers can easily send the link to the customer from the command center app. Once they enter customer details in creating a new ride, they can easily send the link to open the web app on the customer phone. Please note that this will require usage of mobile data to use the app, charges depend on...


passenger-app-how-to-set-correct-location-pickup-drop-off

Passenger App: How to Set Correct Location for Pickup & Drop off

There are 2 ways that you can locate your address in the passenger app: 1. By moving the pin around until you locate your exact location. 2. By using the Edit Pickup Location: a. Once you click on edit pickup location, you need to type the address in the search field. b. Once you have the right...


passenger-app-unable-to-locate-correct-address

Passenger App: Unable to Locate Correct Address

The Passenger app is designed to automatically locate the passenger's current location and it also has the option to manually enter the address. There are instances for which the passenger is unable to locate himself/herself in the app or might have encountered these scenarios: a. Google maps think...


passenger-app-unable-to-get-accurate-location

Passenger App: Unable to Get Accurate Location

Is your map not giving you the right location? When you use the passenger app link, it comes off as broken or the map showing the whole of United State and not your current location? Here's a simple trick, turn on your location services. Once it's enabled, it will automatically update the map to...


passenger-app-time-request

Passenger App - Time Request

The best thing about the passenger app is that customers are able to summon a shuttle when they need to. Which means they only need to send in a request once when they are ready for pick up. Since shuttles are being summoned only when they need it, it is also advisable to give a leeway of 15-30mins...


passenger-app-sms-text-alerts

Passenger App: SMS or Text Alerts

We send text reminders to customers when: When you select them as your destination (pressing the GO button) When you arrive at their location to pick them up When you drop them off somewhere other than the station (they get a link to summon a shuttle to return when they're ready to) When you cancel...