Owning the Customer Experience at Your Dealership
Owning the Customer Experience at Your Dealership Do you want to know the fastest way to kill customer experience at your dealership? Be nonchalant about the experience and provide no framework for how everyone – not just sales or marketing teams – is supposed to conduct themselves when…
How to Limit the Number of Passengers on a Shuttle
Dealerships are gradually bringing back their courtesy shuttles after pausing them earlier this year. To deal with the ongoing coronavirus pandemic, many are requiring masks for drivers and passengers, providing hand sanitizer, and disinfecting the shuttle regularly. Additionally, many dealerships…
How to Use and Clean Your Shuttle in the Age of Social Distancing
For car dealerships, shuttles have long been an essential part of the business to satisfy customers’ needs. However, currently the coronavirus pandemic is reshaping how dealership customers are utilizing their time at a dealership. Many dealerships have decided to reduce shuttle usage to comply…
6 Tips to Improve Mobile Phone Connectivity
We’ve all been there, at one point, regardless of your mobile phone you still lose connectivity. Nowadays, whether you are connecting thru wifi or using your cellular data, your internet connectivity can still get affected. Though technology has greatly improved there are still areas in our office,…
6 Things to Do While Waiting for a Car Repair
There comes a point in your car’s life that it has to be in Service for a repair. Maybe the part of the engine is not working or that the breaks are squeaky or you are hearing suspicious noises in our vehicle. Whatever it is, the vehicles still need to be brought in for repair. Once the vehicle is…
Wireless Dead Spot
We have relied on our mobile phones every day to help us with our personal and professional life. And on a busy day, you drive around and realizing too late that your phone has NO signal. This frustrating situation is what we call WiFi dead spots. Any large object or building, thick plaster,…
Quick Ride Best Practices
Safety First! Make sure your shuttles have fixed mounting for their wireless devices. Follow the Rules of the Road! Use of Electronic Wireless Devices (AB 1785): Driving a motor vehicle while holding and operating a handheld wireless telephone or a wireless electronic communications device will be…
3 Important Tips in Managing Rides
There are times when a Driver gets multiple ride requests. Here are some things to keep in mind: Location It's all about location. If you have multiple passengers it is best to start with the farthest passenger, that way you can just pick up the rest of the passengers along the way back to the…