troubleshooting-command-center-blank-screen

Troubleshooting Command Center: Blank Screen

If you visit a website frequently, your web browser stores elements of the web page in a cache so that they do not have to be downloaded again each time you visit, making your browsing faster. In some cases, when the website is changed, you may not be able to view the changes because you are...


troubleshooting-driver-app

Troubleshooting Driver App

When a new version of an application is released most of the updates are done automatically without a need for a user to do anything. Most of the time users are just surprised by the new upgrade. There are also times that these upgrades can cause issues with the application hence if you notice this...


troubleshooting-command-center

Troubleshooting: Command Center

We at Quickride are continually updating and enhancing our system to make sure that our application will be at its optimal performance when Shuttle Advisors, Dispatcher or Service Advisors uses the system. Usually, updates don't trigger latency and just works in the background without disturbing the...


troubleshooting-location-services-iphone-and-ipad

Troubleshooting Location Services - iPhone and iPad

When you search on Google, we use your location to help show the most relevant search results. For example, if you’re in Seattle and searched for coffee shops, you'll see ones that are nearby. iPhone and iPad Turn your location on or off On your iPhone or iPad, open the Settings app. Tap Privacy...


troubleshooting-command-center-ride-grayed-out

Troubleshooting: Command Center - Ride Grayed Out

There are times when a ride that was assigned to a Driver was suddenly grayed out in the Command Center. This only means that the ride was assigned to a Driver and the Driver logged out. Among the things that can happen when the ride is grayed out is: The passenger will not get picked up. The ride...


command-center-shuttle-not-being-tracked

Command Center: Shuttle Not Being Tracked

Quickride will continually update our applications to ensure that it's going to remain efficient, precise and relevant. During those updates, developers push these changes in the system and ideally should not impact operations or customer application. However, there are rare instances that this can...


common-android-issues-driver-app-users

5 Common Android Issues Encountered by Driver App Users

When it comes to technology, nothing is perfect, such is the case for Android platforms. Issues with mobile phones can vary depending on the phone make, model, android version and so much more. In this article, we will find the most common issues that might affect the Driver app. 1. Phone Freezing,...


common-ios-11-problems-affect-driver-app-users

6 Common iOS 11 Problems that Might Affect Driver App Users

Quickride Driver App is dependent on mobile phones to transmit real-time information on its location, the number of passengers and speed. Recently Apple launched a new update for iPhone and iPad users which is the iOS 11. As exciting as it may sound, the new update also causes several issues to...


troubleshooting-location-services-android

Troubleshooting Location Services - Android

When you search on Google, we use your location to help show the most relevant search results. For example, if you’re in Seattle and searched for coffee shops, you'll see ones that are nearby. Android Phones Turn your location on or off On your Android phone or tablet,...


troubleshooting-location-services-computer

Troubleshooting Location Services - Computer

Google automatically detects your computer’s location using its IP address, Location History (if it’s turned on), and recent locations you’ve searched for. Check and update your location If you’re using a browser, like Chrome or Safari, you can see your location and update it directly...