time-management

5 Ways Quickride Can Improve Your Dealership’s Time Management

If you’ve ever felt like your dealership is chasing the clock but still not producing the right results, then it could be due to a mismanagement of time. Efficient time management means your team is spending working hours on things that matter and helping drive more revenue into your...


customer-feedback

5 Quick Tips for Managing Customer Feedback

Most high-performing dealerships understand that receiving customer feedback is crucial to succeeding in their business. Having outlets to collect this information means customers feel like their voice is being heard. It also gives dealerships good insight into how well their services are doing and...


Cracking the Driver Code: How Quickride Helped this Honda Shuttle Driver Improve His Ride Time and Customer Satisfaction

Implementing a new app for a business isn’t as easy as one might think. No matter how confident you are in your team’s abilities, you are bound to come across a few, if not many, roadblocks along the way. Everyone’s skill level is different and those variances must be taken into account when...


Can a Better Shuttle Experience Improve CSI Scores? Here’s what we found

Customer Satisfaction Index (CSI) scores are simple. Dealerships give great customer service and in return, their CSI scores go up. Customers are satisfied, manufacturers are happy, and dealerships enjoy the increase in revenue. While it is a simple concept, the approach to achieving high CSI...


How to Choose the Right App for Your Auto Dealership

Technology is evolving in auto dealerships. But with so many applications to choose from, it can be difficult to weed through what is the right solution for your dealership. After helping dozens of Quickride partners successfully transform their shuttle management process with our app, the...


Understanding Driver ETA

In Operations, everything needs to move like clockwork. We understand how important time is. Time is essential not only for your Customers but also for your Dealership. And the enhancement we made in the Driver app, it will make the ETA more realistic for both your Drivers and Passengers. At the...


How to Transform Your Dealership’s Customer Communication

Communication is key in running a successful business. But many dealerships are stuck using outdated customer communication methods, resulting in inefficient workflows and gaps in customer care. A recent study by the J.D. Power U.S. Sales Satisfaction Index shows that better customer...


5 Consumer Loyalty Trends Auto Dealerships Should Know

Consumers aren’t easy to win over, and customer retention has never been more crucial to sustaining a business than it is today. If you haven’t already noticed, Americans have a huge trust issue with brands lately. According to the 2018 Edelman Trust Berometer, consumers are at an all-time low...


Here's Why Toyota of Pasadena prefers to use Quickride over Lyft

  After making the switch from rideshare services to Quickride, Toyota of Pasadena quickly noticed that sending customers on their own shuttles was much more favored than a Lyft and/or Uber. Not only was Lyft getting too expensive, customers were complaining that the drivers were rude and...