Command Center: Create Ride – Future or Scheduled Rides

Creating Future or Scheduled rides is easy in the Command Center. Future or Scheduled rides are a great way on scheduling your trips in advance. Planning trips in advance will help the dealership get the right resources for the job.
 
These are the steps:
 
1. In Command Center, click on Create a New Ride and select Future.

2. Complete the Create a Ride form.

  • Ride Date – Dealers can set future date and time for the trip/ride request on behalf of the customer. * Choose date – to choose a date, click on the icon and the calendar option will pop-up.

  •  Set time – to choose a time, click on the clock icon and you can select the time (hh: mm) am/pm.

  • Passenger Name –  put in the Customer or Passenger First and Last name for identification.
  • Phone Number –  this enables the Drivers to call the Customer.
  • To and From – this enables the Dealer put in the passenger destination. Clicking on Station and that will auto-populate with the Dealer’s address.
  • Notes – this provides an option to include a short description of the customer/passenger. You can also put here important stuff like if they’re not English speaking or they need a car seat.
  • Reference Number – they can put the job order or any service request reference here..
  • Under Warranty – for car manufacturers that reimburse shuttle rides. Marking this option will help reporting faster.
** Tick if the customer’s vehicle is under warranty. Leave blank if the customer is outside warranty. 
3.  When the ride gets created, in Command Center, the date and time when the trip got scheduled will be visible. It will get marked as “Scheduled.” Please note that the ride will remain Unassigned to a Driver until such time that the trip ready.
4. On the day or time, the ride gets scheduled, that is when it will get assigned to a driver.
5. Once a Driver has gets assigned to the take the trip, under Driver, it will change from Assigning to the Driver Name. On the map, it will vary from Unassigned to Waiting. Please note that “Waiting” doesn’t mean that the customer in the shuttle, it says that it’s already scheduled. Once the passenger is in the shuttle, it will change to en route if the passenger is in transit to its preferred destination.

6. In case that there is information that needs to get updated or added, that can be done by going to the assigned trip and updating the information

6. These are the only fields that can be update or edited. If any other information is incorrect, if needed, cancel the ride and create a new one.

7. If the trip request needs to get canceled, go to the bottom part of the ride request and click Cancel. That will immediately end the trip request.