Command Center: Create Ride – Now

Kristine
January 14, 2019

In a busy dealership, most of the rides getting requested are for an immediate need. Meaning the ride needs to happen now. That is why when the ride gets created, in the command center the default option is now. To create a now ride follow these steps.

1. In Command Center, click on Create New Ride and a pop-up menu will appear, The When option is set on default which is Now. 

 

2. To complete the Create a Ride form. 

Passenger Name – this is where you need to put in the Customer’s name. This identification will also get displayed in the driver app. Thus, consider your local state privacy laws when putting in customers’ complete name.
 
Phone Number –  this is where you need to place the customer’s phone number. The phone number will allow the Shuttle Driver to get in touch with the customer.
 
Pick-up & Drop-off – This is where the passenger will get picked up or dropped off from. If the Customer is at the dealership, click the Station button. This button will populate the dealership’s address. If the address is other than the dealership, type the Customer’s location. As you start typing the address, it will be on a red font. Google will auto-complete the address provide a dropdown list of possible addresses. Select the correct address from that list.
 
Notes – The notes section can hold relevant information on a passenger. This note can be for the number of passenger, pick-up location or any relevant data about the Customer.
 
Reference Number – This can be the job order that dealerships can reference the ride too.
 
Under Warranty – There are car manufacturers that reimburse dealerships for warranty rides. It is important that Service Advisors marks these rides.  
 
** Tick if the customer covered and leave blank if the customer is outside warranty. 

 

 

3. Once a Driver gets assigned to the take the trip, under Driver, it will change from Assigning to the Driver Name. On the map, it will change to Waiting. Please note that “Waiting” doesn’t mean that the customer is on the shuttle. Waiting means that the ride is already scheduled. Once the Driver goes to the customer’s location the status will change from waiting to enroute.

 

4.  In the ride request, you can only edit notes, reference number and under warranty. If the name, time or addresses needs to be changed, cancel the ride request.

 

5. To cancel the ride, go to the bottom part of the ride flyout and click Cancel. That will immediately end the trip request. Only the Service Advisor and Passenger can cancel a ride. Shuttle Drivers cannot cancel a ride; they can mark it as complete. 

Technology is evolving in auto dealerships. But with so many applications to choose from, it can be difficult to weed through what is the right solution for your dealership. After helping dozens of Quickride partners successfully transform their shuttle management process with our app, the Quickride team can help your dealership improve its customer experience – contact the Quickride team.