Command Center: Create Ride – Now

This article will help Dealers request for shuttle service for a passenger today

These are the steps:

1. From your internet browser, type On the log-in page, enter your Station ID and Pin#, click LOGIN and you will be directed to the Command Center page.

login command center

2. In Command Center, click on Create New Ride and a pop-up menu will appear, The When option is set on default which is Now.

create new ride

3. Complete the Create a Ride form.

create a ride form

a. Passenger Name –  put in the Customer or Passenger First for identification as this information will also be displayed in the driver app. Also, consider your local state privacy laws when putting in customers’ first and last name.

b. Phone Number –  correct phone number plus area code should be put in the system to ensure that in case they need to get in touch with each another that they will be able to reach the right person. This is what we also use to send automated messages inform customer about ride status

c. From Field – This is where the passenger will be picked up from, if the pick-up point is the dealership, click the Station button and the dealers’ address will auto-populate. For other addresses, you can type it in the field and you go along the font will be red and address suggestions will automatically appear in the drop-down list. Once you have the right address, select it from the list. This will then populate and turn from red to black.

***It is important that the address comes from the auto-populated suggestion for it to work. If the address is not working, double check all parts of the address. 

d. To Field – This is the address where the passenger will be dropped off at. Just begin typing the address and select from the auto-populated suggestion the correct address. Once completed the miles/distance from the dealership will be automatically computed and shown in the command center.

e. Notes – this provides an option to include a short description of the customer/passenger for easy identification. It can also include other passenger information or other address information like landmarks. Please note that information in the notes section might be visible in the passenger app as well.

f.  Reference Number – this enables the Dealers to use their internal reference number for tracking & documentation.

g. Under Warranty – this helps Dealers mark customer’s shuttle request if it’s still covered by warranty or not for reimbursement purposes.

** Tick if the customer is covered and leave blank if the customer is outside warranty. 

under warranty

4. Once all fields have been completed, just click on Create Ride and wait for confirmation. The ride will be assigned to the next available Driver. In the Command Center, it

create ride command center

Once a Driver has been assigned to the take the trip, under Driver, it will change from Assigning to the Driver Name. On the map, it will change to Waiting. Please note that “Waiting” doesn’t mean that the customer is already boarded, it just means that it’s already scheduled. Once the passenger is onboard, it will change to en route if the passenger is in transit to its preferred destination.

en route command center

5. In case that there is information that needs to be updated or added, that can be done by just going to the assigned trip and updating the information.

updating information

6. If the trip request needs to be canceled, just go to the bottom part of the request and click Cancel. That will immediately end the trip request.

cancel ride qr