Command Center: Help Icon

help icon button

Quickride has interactive Help icon to assist customers whether you need to reach us by chat or email, this guide will help you do that.

Once a chat/email has been initiated, one of the members of our Customer service team will respond to your inquiries. Please take note that we are on a Pacific Standard Time (PST) and might get a reply in 2hrs but rest assured that we will respond the soonest possible time.

Our hours of operations are from Monday – Friday 9:00 am – 5:00 pm PST

To access Help icon follow these steps:

1. Log-in to Command Center, on the bottom right side of the page you will see the Help icon.

help icon right side

2. Click on the Help icon and the messenger will appear.

messenger

3. To start a chat conversation, click on New Conversation.

new conversation

4. After selecting a new conversation, there will be a notification on when you can expect a reply from Customer Service and you will be provided an option to put an email address.

customer service

5. If you select, Get Notified by Email, a Customer Service Representative will get in touch with you through email.