When a ride gets scheduled, more often than not, these same people will be requesting a ride back. A ride back can either be going to the dealership or the passenger’s house or office. Since the information is already stored or created in the earlier request, we added a new feature. The Schedule a Ride back button, is now added in the command center. Ride backs are now easier, faster and in a click of a button, the information will be auto-completed. Service Advisors needs to click on the submit button to complete the process.
Scheduling a ride has now become more convenient. You can click Schedule a Ride on any completed ride, to request them a trip back.
Schedule a Ride Back
A Ride Back is a drop-off request meaning the Passenger is coming from the station and going to a new location. When you Schedule a Ride Back, this means that the passenger will be going back to the station.
To do this:
- From the ride list select the passenger that that needs a ride back.
- In the passenger’s ride flyout click on Schedule a Ride back. Once clicked, the create a ride form will get filled up with the passenger’s information.
- The FROM is will from where the passenger got dropped off earlier, and the TO is at the station.
- Once validated, click on submit.
Schedule a Ride Out
A Ride Out is a pick-up request meaning the Passenger is coming from a new location and going back to the station. When you Schedule a Ride Out, this means that the passenger will be going to a new location.
To do this:
- From the ride list select the passenger that that needs a ride.
- In the passenger’s ride flyout click on Schedule a Ride Out. Once clicked, the create a ride form will get filled up with the passenger’s information.
- The FROM is at the station, and TO is the new passenger location.
- Once validated, click on submit.
