How to Complete a Pick-up and Drop off

This article will help drivers complete ride requests:

How to Complete a Drop Off Ride Request:

Once the Driver gets a ride request for a drop-off and the passenger is in the Dealership these are the steps that the Driver needs to take,

On the passenger’s ride request, mark the customer On Shuttle as “Yes“.

passenger ride request

2. Click on “Go” to get the map and start driving towards the passengers address.

go map

3. When you reach your destination, click on “Done” and there will be a prompt asking “Has the passenger exited the shuttle?” Select “Yes” and that will complete the ride.

exited shuttle

How to Complete a Pick Up Ride Request?

Once the Driver gets a ride request for a pick up and the passenger is in a different location and not in the dealership, here’s what the Driver needs to do.

1. On the passenger’s ride request, since the passenger is not yet in the shuttle, On shuttle remains at “No“. At this point, the Driver can now click on “Go” to get the map and start driving towards the passenger location.

waiting for pickup

2. Once the Driver has reached the Passenger destination, the Driver needs to click on “Done” and there will be a prompt asking “Has the passenger entered the shuttle?” click on “Yes“.

entered shuttle

3. This will take the Driver back to the ride request screen for which the it will now be marked as On Shuttle as “Yes“. If the Driver is ready to go back to the dealership, the Driver just need to click on “Go” and the map will appear to provide directions back to the dealership.

on shuttle

4. Once the Drive arrives at the dealership and the passenger gets off the shuttle. The Driver needs to click on “Done” and he will get a prompt from the app asking “Has the passenger exited the shuttle?” click on “Yes” and that will mark the ride complete.

exited shuttle