What was the problem you were having before you discovered Quickride?
Couldn’t find a Shuttle or driver/had to put a customer on hold to call or text Shuttle drivers/ didn’t know how long driver would be/couldn’t see how many passengers/ couldn’t give accurate drop off and delivery tomes/Advisors got busy and forgot to tell driver about customer/forgot customer because they were in bathroom or couldn’t locate/customer being put on hold for ride back because the advisor was busy/Big customer complaints.
What did the frustration feel like as you tried to solve the problem?
I felt lost and helpless and had to try and find someone else to drive customer.
What was different about Quickride?
Promotes transparency, so everyone in the dealer knows where a Shuttle is.
Take us thru the moment when you realized Quickride was actually going to solve the problem?
Just looking out into my service drive seeing the look on customers face when they see the big tv screen showing where all shuttles are and they see their name on that screen – peace of mind.
Tell us what life looks like now that your problem is solved or being solved?
We make it easy to do business with us – customers want to come back and never have to call us for return ride.
