Command Center: Shuttles
We added a new feature in the Command Center that gives the dispatchers the ability to pre-assign rides while the form is getting filled up. In the create a ride form, you will now see a new dropdown labeled Shuttle. The Shuttle is a dropdown of all shuttles for the station. If the Driver is logged…
Passenger App: Common Questions
The Passenger app is a web link that allows customers to book rides at their own convenience. We've compiled some of the common questions encountered in using the app. Common Questions about the Passenger app Q: What type of phone does the Passenger app need? A: The link is accessible in all…
Driver App - Issue with Location
When using the Driver app, we need to ensure that WiFi is off at all times. The Driver app should only be using cellular data. When both wifi and cellular data are on, the Driver will encounter an issue with the app not loading. The possible scenarios that the driver will encounter when WiFi is…
Driver App: Contacting Associate and Customers
Contacting people at the Dealership or the Customer has never been easy. Usually, Drivers will find themselves playing phone tags. With Quickride we simplified the process of contacting a person whether Drivers need to speak with the one who created the ride or their Passenger. Its because the name…
Understanding Driver ETA
In Operations, everything needs to move like clockwork. We understand how important time is. Time is essential not only for your Customers but also for your Dealership. And the enhancement we made in the Driver app, it will make the ETA more realistic for both your Drivers and Passengers. At the…
Command Center: Driver States
The new Driver states are part of the update in the system to further improve shuttle efficiency. This update is to give a realistic estimate for when the dealership can expect the shuttle to return. There are three types of status that are visible in the Command Center. Passenger App is a…
Command Center: Understanding How ETA Works
Understanding how ETA works is crucial in improving customer satisfaction. We understand how important knowing the ETA is and that is why we have improved how it is getting measured. The new measure is from straight line distance to driving distance; this will make sure that time posted on the app…
New Passenger App
We make every effort to enhance, upgrade and improve our services. We made updates in the Passenger app as these changes are crucial in helping you run your business. Here's what's new at the Passenger App: Estimated Time of Arrival (ETA) - Passenger App is a web-based application where they…
How to Complete a Pick-up and Drop off
When completing rides, drivers need to ensure that the correct steps get done in order. Drivers also need to ensure that when these get executed, it's at the right time. How to Complete a Drop Off Ride Request: When doing Passenger drop off, remember to follow these steps on the passenger’s ride…