Command Center: Table Of Contents
I. Getting Started Table of Contents Quickride Customer Service Email & Phone number Quickride is in Canada How to Download Quickride in iOS devices? How to Download Quickride in Android devices About Quickride Top 5 Benefits of Quickride II. Command Center What is a Command Center?…
Customer Service Email & Phone number
If you have any questions or feedback, you can reach us via the following channels: Our Customer Service, hours of operation are Monday to Friday 9:00am-5:00pm Pacific Time Quickride Customer Service Email: support@goquickride.com Quickride Customer Service Phone #: 888-570-6807 Quickride…
Quickride is in Canada
We are growing and not just across the US but in Canada too! For those who are interested to find out how to inquire now. Monday - Friday 9:00 am - 5:00 pm PST Phone: 1 888-570-6807 Email: support@goquickride.com or Chat with us, click on the happy little blue icon on the lower right side of the…
How to download Driver App on iOS and Android devices?
Quickride App is available to download for FREE on Apple App Store and Google Play store. Before installing the app, please go over the requirements to use the Driver App. Basic Requirements: For Android, it requires Android OS version 4.2, but works best on Android OS version 7 and up. For…
How to download Driver app in Android devices?
Quickride app is available to download for FREE on Google Play and this app is compatible with all of your devices. To download in Google Play: Just click on this link. The Quickride Driver icon will appear and just click on install. 3. Wait for the app to finish…
Top 5 Benefits of Quickride
Most of the Service Department who offers shuttle service would have the old method of requesting a ride and that is by writing your name on a piece of paper or clipboard. This method creates dissatisfaction as customers have to wait indefinitely for the shuttle. Quickride is an application…
Command Center: Ride Distribution
Ride distribution is now simplified and automatic. Quickride developed an algorithm that is intuitive. The algorithm will ensure that the Driver's route gets planned out. And the rides get distributed with the greatest efficiency. Conditions on how the rides get assigned to the shuttle…
How to Cancel a Ride?
In case a ride was booked incorrectly it can be canceled. There are only 2 ways a ride can be canceled: through the Passenger app or the Command Center. Shuttle Drivers don't have the ability to cancel rides, they can only finish/complete a ride. On the Passenger App If the ride has been scheduled,…
Command Center: Reassigning Ride
Reassigning rides is an essential process for Shuttle Coordinators. Reassigning allows them to switch the rides between Drivers. Once the Driver logs in the app, any rides created in the Command Center will get assigned to a Driver. Service Advisors/BDC coordinator doesn't need to check which…
Command Center: Ride List and Ride List Filtering
To identify the queue, there are four states in that passenger cycles through. And in the Command Center app, users can filter the rides of their Shuttle Drivers. Filtering the ride by the different state would make viewing more simplified. Rides can be filtered under these categories:…