Key performance indicator (KPI) is a set of quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their strategic and operational goals. This helps you understand your business much better and be able to easily identify areas that need improvement.
Listed below are things that can improve performance.
1. Post Shift Meetings
End of day meetings are important in determining what impacted the performance for the day and to prevent similar issues from happening. By always working together to find a solution to a problem, helps the team move to just completing a task into acting as a group working together to achieve a common goal.
2. Study Behaviors
As much as numbers are needed, the ones who make the numbers also need to be guided on how to achieve the goal. Each and every member of the team must understand what they need to get there and how to get there.
3. Building Value
A good indicator of a goal being mutually achieved by your people is the ability to create or follow a working system. Putting a value in the tasks, makes it easier to identify the flaw in the process and work on enhancing/improving the current activity for it to become more efficient.
4. Every dealership employee is an owner
Treating the business as your own helps you understand and see what is needed to improve the quality of service being provided.
5. Be a customer
Seeing things in a customer perspective sometimes help things to get better. Like having a fresh set of eyes looking at the system in place.
6. Use Checklist
Using a checklist to know what are the set of questions to be asked and any recommendation needed to ensure that the dealership is always ready.
