Troubleshooting Location Services – iPhone and iPad

Roel
June 2, 2018

When you search on Google, we use your location to help show the most relevant search results. For example, if you’re in Seattle and searched for coffee shops, you’ll see ones that are nearby.

iPhone and iPad

Turn your location on or off

  1. On your iPhone or iPad, open the Settings app.
  2. Tap Privacy > Location Services.
  3. In the top right, tap the switch to turn location on or off.

Check and update your location

If you’re using a browser, like Chrome or Safari, you can see your location and update it directly from a search results page. These steps don’t apply to the Google app.

  1. On your iPhone or iPad, do a search on Google.
  2. Scroll to the bottom of the search results page. You’ll see your location.
  3. To update your location, tap Use precise location or Update.
  4. If you’re asked to share your device’s location with Google, tap Allow.

Troubleshoot location problems

If your location is unavailable, incorrect, or you see an error:

  • Make sure you have a strong Internet connection.
  • Check to see if you’ve turned on location using the instructions above.
  • If you’re using a browser, like Safari or Chrome, refresh the browser.

If you’re still having issues, follow the steps below. If you’re not using the Google app, skip Step 2.

Step 1: Make sure Safari has access to your location

  1. On your iPhone or iPad, open the Settings app.
  2. Tap Privacy > Location Services.
  3. Scroll down, then tap Safari Websites.
  4. Under “Allow location access,” make sure it’s set to While using the app.

You may also need to clear your browsing data:

  1. On your iPhone or iPad’s Home screen, open the Settings app.
  2. Scroll down, then tap Safari > Clear History and Website Data.

Step 2: Make sure the Google app has access to your location

  1. On your iPhone or iPad, open the Settings app.
  2. Tap Google > Location.
  3. Select Always or While using the app.

Step 3: Reset your location

If your location is still unavailable after following the steps above, try resetting your location:

  1. On your iPhone or iPad, open the Settings app.
  2. Tap General.
  3. Scroll down, then tap Reset > Reset Location & Privacy.

Note: When you reset your location, apps will stop using your location. To give apps permission to use your location again, tap Allow when you’re asked for access to your location.

Credits: https://support.google.com